jitabajee Privacy Policy

1. Introduction and Scope

jitabajee (referred to hereinafter as "we", "us", or "the platform") is an online casino and betting platform operated for users in Bangladesh. By using our website and services, you are considered to have agreed to the terms of this privacy policy.

This privacy policy explains what types of information we collect about you, why we collect it, how that information is used and stored, and what rights you have. This policy applies to all services, platforms, and related applications of jitabajee.

2. Data Collection

jitabajee collects various types of information from you, divided into two main categories — information you provide to us directly, and information collected automatically while you use the site.

2.1 Information You Provide Directly

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Messages and complaint details submitted through support chat

2.2 Automatically Collected Information

When you visit the jitabajee website, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and time spent on the site
• Referral URL (where you came from before arriving at our site)
• Gaming activity and transaction history

3. Purpose of Data Use

jitabajee uses your information only for lawful and specific purposes. We never use your information unnecessarily or without your knowledge.

3.1 Primary Use

• To create, manage, and verify your account
• To process deposits and withdrawals
• To send bonuses and promotions
• To provide customer service and support
• To verify your identity and prevent fraud and money laundering

3.2 Service Improvement and Communication

• Analysing user experience to improve the quality of the site's services
• Identifying and resolving technical issues
• Providing a customised gaming experience based on your preferences
• Informing you about important updates, policy changes, and promotional offers
• Effectively managing responsible gaming tools

4. Data Storage and Security

jitabajee gives the highest priority to the security of your personal information. We apply industry-standard technical and administrative measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

4.1 Security Measures

• SSL Encryption: All data transmissions are secured with 256-bit SSL (Secure Sockets Layer) encryption
• Firewall Protection: Our servers are protected by advanced firewall systems
• Restricted Access: Only authorised staff have access to your personal information
• Regular Security Audits: Our systems undergo regular security testing
• Option to use Two-Factor Authentication

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may need to be retained for a defined period due to legal and regulatory obligations. After that period, the information is securely deleted or safely anonymised.

5. Sharing Data with Third Parties

jitabajee does not sell your personal information or share it with third parties without authorisation. However, information may be shared in certain specific circumstances:

5.1 When Information May Be Shared

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions
• Technology service providers: Selected technology partners for operating and maintaining the site
• Identity verification agencies: For fraud prevention and identity confirmation
• Legal authorities: To the relevant authorities when required by legal obligation or court order

5.2 Third-Party Obligations

Any third party with whom we share information is obligated to use that information only for the specified purpose and in accordance with our instructions. They may not use your information for their own purposes or share it with further third parties.

6. Cookies and Tracking Technology

The jitabajee website uses cookies and similar tracking technologies. These are small data files stored in your browser that improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: For running the site's core functions, such as maintaining login sessions. Without these, the site will not function properly.
• Functionality Cookies: For remembering your preferences, such as language selection and personalised settings.
• Analytics Cookies: For understanding user behaviour on the site, which helps improve services.
• Security Cookies: To detect fraud and keep your account secure.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that fully disabling cookies may cause some important features of the site to stop working correctly.

7. Your Rights

jitabajee believes you have full rights over your own information. We respect and are committed to upholding the following rights:

7.1 Right to Access and Review

You can log in to your account at any time to view your stored information. Contact us to receive a detailed copy of all information we hold about you.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. We will action that correction as soon as possible.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You can object to certain types of data processing, particularly in relation to marketing communications. Contact us directly to opt out of our communications.

8. Protection of Minors

jitabajee is a responsible gaming platform strictly for individuals aged 21 and above only. We never intentionally collect information from minors.

Age verification is a mandatory step during account registration. If we find that any person has registered using a false age, their account will be closed immediately and any collected information will be deleted.

If you believe a minor has registered on our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

9. Policy Changes

jitabajee reserves the right to change or update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the main page of the site
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

Continued use of the site after changes are made will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly to stay informed about policy updates.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• 24/7 Live Chat: Start a chat directly from any page on our site
• Email: [email protected]

Our support team provides service entirely in Bengali and is committed to responding to your questions as quickly as possible.

For our other important policies and information, see: Terms and Conditions, Responsible Gaming, and FAQ.