Frequently Asked Questions
jitabajee FAQ — All your answers in one place
From opening an account to depositing with bKash, using bonuses and cricket betting — you will find detailed answers to all your questions here.
You may have many questions before or while playing at jitabajee. On this page we have provided honest and detailed answers to the most frequently asked questions about account registration, deposits and withdrawals, game rules, bonus terms and responsible gaming. If you cannot find your question here, ask us directly on our 24/7 Bengali live chat — we are always ready to help.
Section 01
Account and Registration
Questions about how to join jitabajee, age requirements and managing your profile.
All you need to open an account at jitabajee is an active mobile number and a password. Fill in the registration form with your name, date of birth and your preferred payment method details. The whole process takes just a few minutes. Make sure you provide accurate information, as identity verification may be required at the time of withdrawal.
jitabajee strictly follows a 21+ age policy. Only individuals aged 21 or above may open an account and play betting or casino games. Providing a false age during registration may result in account suspension and forfeiture of any deposited funds. Responsible gaming is our priority.
No. Only one account may be opened per mobile number or per device. If multiple accounts are attempted, all of them will be closed and any related bonuses will be cancelled. If you believe there is an issue with your account, please contact us via live chat.
Click the "Forgot Password" option on the login page. A one-time password (OTP) will be sent to your registered mobile number. You can use that code to set a new password. If the process does not complete, get direct help from our 24/7 live chat support.
jitabajee may verify your identity during a large withdrawal or your first withdrawal. You will typically need to upload a clear photo of your national ID card or passport. This is a standard process to protect your account and your funds. Verification is usually completed quickly.
Section 02
Deposits and Withdrawals
Details on transactions via bKash, Nagad, Rocket, Upay and bank transfer.
Deposits from bKash are usually credited instantly. On the cashier page, select "bKash", enter the amount and confirm with your bKash PIN. Network issues may occasionally cause a delay of a few minutes at most. If it takes more than 5 minutes, contact live chat with your transaction ID.
The minimum deposit amount at jitabajee is ৳500 for all methods. For withdrawals, the minimum is ৳800. These limits apply to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Requests below the minimum limit are not processed.
Yes, the process for Nagad and Rocket is just as straightforward as bKash. From the cashier, choose your preferred method, enter the amount and mobile number, then confirm through the mobile app or USSD. Upay works the same way. The minimum deposit for all mobile banking methods is ৳500.
jitabajee typically completes withdrawals within 5 to 30 minutes. Withdrawals to bKash, Nagad and Rocket are often done within 5 minutes. Bank transfers may take slightly longer. If more than 30 minutes have passed, please contact live chat.
jitabajee does not charge any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own service charges. Those charges are governed by the respective provider's terms and have no connection with jitabajee.
To make a bank transfer, select "Bank Transfer" on the cashier page and jitabajee's bank account details will be provided. You must include your jitabajee account ID in the transfer reference. Once the transfer is complete, send the slip via live chat to get your account credited faster.
Section 03
Games and How to Play
Questions about cricket betting, slots, live casino and playing on mobile.
At jitabajee you can bet on BPL (Bangladesh Premier League) matches across a variety of markets including match winner, toss, top batter and highest wicket-taker. Go to the cricket section, select the match and market you want, enter the amount and confirm your bet. Live betting is also available once the match has started.
RTP stands for Return to Player — it is a theoretical figure showing how much money a game returns to players on average per ৳100 wagered over the long term. For example, a 96% RTP means an average of ৳96 may be returned. However, this is an average across millions of spins — results in any given session are completely random and can be higher or lower.
Yes, all games at jitabajee are mobile-friendly. You can play directly from any modern browser on an Android or iOS device with no separate app download required. The screen adjusts automatically, so slots, live casino or cricket betting can all be enjoyed comfortably on mobile.
jitabajee offers live casino tables from various providers including Evolution Gaming and Ezugi. Some tables have Asian and Bengali-speaking dealers available. You can filter by dealer language and table type in the game lobby. Live roulette, baccarat and blackjack are the most popular.
All games at jitabajee use certified Random Number Generator (RNG) technology. Reputable providers such as Pragmatic Play, PG Soft, JILI and Spribe have their games regularly tested by independent third-party auditors. This ensures that the result of every spin or bet is completely independent and does not depend on previous outcomes.
Live betting options are available in the cricket section while a match is in progress. You can watch the real-time scorecard and bet on runs in the next over, wickets or bowler performance. Odds change quickly in live betting, so check the latest statistics before making a decision. The minimum bet amount may vary by game.
Section 04
Bonuses and Promotions
Answers to all questions about the welcome bonus, wagering requirements and the VIP program.
jitabajee offers new members a 100% first-deposit bonus of up to ৳8,000. This means if you deposit ৳1,000, you start playing with a total of ৳2,000. To receive the maximum ৳8,000 bonus, you need to deposit ৳8,000 or more. This bonus is added automatically on your first deposit after creating an account.
Wagering requirement means you need to bet a specified amount before you can withdraw bonus funds. The wagering requirement on jitabajee's welcome bonus is 20 times. For example, if you receive a ৳1,000 bonus, you need to wager ৳20,000 before withdrawing. It is not possible to withdraw bonus balance before the requirement is met.
jitabajee's VIP program has three tiers — Bronze, Silver and Gold. You are promoted to the next tier automatically as you play regularly and increase your betting activity. Bronze offers weekly cashback of up to 0.3%, Silver up to 0.5% and Gold up to 0.8%. Higher tiers also include priority support.
At the end of each week, cashback is calculated on your net losses according to your VIP tier. This cashback is credited directly to your jitabajee wallet. There is generally no additional wagering requirement on cashback — but confirm on the latest promotions page or via live chat.
Bonus balance can be used on most slots and casino games. However, some live casino tables or sports betting markets may be excluded from meeting the wagering requirement. The terms and conditions of each promotion clearly state which games are eligible. Contact live chat to ask about a specific bonus.
Section 05
Security and Responsible Gaming
Account protection, self-exclusion, the 21+ policy and how to get support.
jitabajee uses SSL encryption to keep all your personal and financial information secure. Your data is not sold or shared with third parties. Payment information is not stored directly on our servers — all transactions are processed through a secure payment gateway. Full details are available in our privacy policy.
Yes, jitabajee takes responsible gaming very seriously. You can temporarily close your account for a set period (cooling-off) or apply for a long-term self-exclusion. Make a request via live chat and our support team will act promptly. The option to set gaming limits is also available.
jitabajee strictly follows a policy of keeping minors away from gaming. Age is verified at registration and identity documents may be requested in suspicious cases. If someone under 21 is found to have an account, it will be closed immediately and all balances will be forfeited. Use parental controls to protect underage members of your household.
Gaming addiction is a serious issue and jitabajee is aware of it. If you feel that gaming is having a negative impact on your daily life, relationships or financial situation, speak to us directly via live chat. Use the self-exclusion feature and seek professional counselling services if needed. Gaming should be for enjoyment, not stress.
The jitabajee support team is available 7 days a week, 24 hours a day via live chat in Bengali. Support is available at any time of day or night, including on big match days. You can also contact us by email at [email protected]. For urgent issues, live chat is the fastest option.
If you suspect someone has made an unauthorized access to your account, change your password immediately and notify us via live chat. Our security team will temporarily lock the account and investigate. Keeping two-factor authentication (2FA) active significantly reduces this type of risk. Never share your password or OTP with anyone.
Still have questions? Contact support
Our Bengali support team is available 24/7 on live chat and ready to answer any question you have.